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CCHAP Newsletter Eight
June 2007
Physician Guidelines and Tool Kit for Cross-cultural Health Care
Cross-cultural Health Care Question of the Month
Care Coordination For Children with Special Health Care Needs
Handouts to Promote the Medical Home Concept (Including Spanish)
Improving Pediatric Asthma Care Training
How to Get Medicaid and CHP+ Children in for Immunizations
Spanish Interpretation Training for Pediatric Practices
Next Practice Liaison Teleconference
Thursday, June 28, 2007
12:30 PM
The Business Case for Providing Quality Cross-Cultural Health Care
Print Newsletter Eight:
12:30 PM
The Institute of Medicine’s
Physician Guidelines and Tool Kit For
Cross-cultural Health Care
While the United States continues to become a more culturally diverse society, so too has the demand increased for medical care delivery that is responsive to multicultural populations. Today in Colorado, 30 percent of the child population is comprised of racial and ethnic minority groups.
Cross-Cultural Clinical Guidelines: The Quality Imperative
The Institute of Medicine (IOM) report “Crossing the Quality Chasm” identifies patient-centered and equitable care as two of the six core dimensions of quality. These two dimensions emphasize providing care that is respectful of, and responsive to, individual patient values/preferences, and does not vary in quality based on ethnicity, socioeconomic status or geographic location. Current trends point to the use of clinical practice guidelines as one means to improve the quality of patient-care delivery and health outcomes. Yet many guidelines have not focused on issues of patient-centeredness and equity. Consequently, the cross-cultural clinical practice guidelines were developed by the IOM to assist practitioners in improving the quality of care they deliver to diverse populations. To review the IOM’s cross-cultural toolkit, visit the IOM cross-cultural care web site: http://www.omhrc.gov/assets/pdf/checked/toolkit.pdf
Short version of these guidelines:
- Never assume you know your patient’s cultural values and belief
- Ask enough questions to be sure you understand their beliefs, concerns, expectations. (Click here to review the cross-cultural review of systems presented in earlier newsletter.)
- Work collaboratively to negotiate treatment plans they will comply with. (Click here to review the LEARN mnemonic for developing treatment plans.)
The IOM’s Cross-cultural Health Care Guidelines – 10 Guiding Principles
1. Elicit the patient’s views on illness and treatment practices to understand his or her health values, particular concerns and expectations for care.
2. Assess the cultural norms, values and customs that influence the patient’s health seeking behaviors, practices and expectations for the physician-patient relationship.
3. Assess the patient’s environmental context to determine what social experiences and resources may be affecting illness behaviors or health-seeking practices.
4. Identify a range of treatment goals for a given medical condition that can be mutually satisfactory and take into account the patient’s cultural health beliefs, practices, norms, customs and traditions.
5. Identify the social and environmental factors that may potentially interfere with adherence to treatment goals.
6. Work collaboratively with the patient to negotiate treatment plans that incorporate aspects of the biomedical model while integrating cultural concepts for treating illness familiar and important to the patient.
7. Develop communication skills that are respectful of the patient’s cultural norms, values and language to facilitate empathy in the clinical encounter.
8. Utilize patient education strategies during the clinical encounter that take into consideration literacy, cultural appropriateness and language concordance.
9. Acknowledge that personal, professional and institutional factors can affect aspects of clinical decision-making which, in turn, may lead to disparities in care.
10. Take proactive steps to adapt institutional and system processes that support clinical practice aimed at delivering clinically appropriate and culturally responsive care.
Question of the Month in Cross-cultural Health Care
The most important thing to remember in cross-cultural health care is “NEVER ASSUME…ALWAYS ASK.” It is not what you know, it is what you ask. You don’t need to know about all of the cultures. You just need to ask the right questions to understand how the family you are talking with is influenced by their unique values, beliefs, concern, needs. Each month we will suggest a question for you to try out as part of your routine visits. Adapt it to where you are comfortable. See how it works for you.
This month’s question is:
“Please tell me a little about where your family comes from originally.”
Everything You Ever Wanted To Know About Care Coordination
For Children with Special Health Care Needs
The AAP has a toolkit to help you in the management of children with special health care needs.
http://www.medicalhomeinfo.org/tools/Toolkits.html
The toolkit contains information and guidelines for the following topics:
- Proper use of coordination of care codes
- Identification of children in the practice with special health care needs
- Care continuity
- Continuity across settings
- Cooperative management between primary care provider and specialist
- Supporting the transition to adult health care services
- Family support
- Needed forms
- How to negotiate with public and private insurers
- Job descriptions and roles of staff
- Documentation
- Resources for children with specific conditions
Handouts to Promote the Medical Home Concept
The following four handouts promote the concept of a medical home and encourage parents to appropriately utilize their child’s medical home. They are yours to use as you see fit. Feel free to customize them.
Handout # 1 – English handout created by the administrators of pediatric practices associated with the CCHAP program.
Handout # 2 – Same handout in Spanish
Handout # 3 – English handout on the same topic prepared by the State Health Dept.
Handout # 4 – Same handout in Spanish
IMPACT *
We invite your participation in an exciting new program called
* Improving Pediatric Asthma Care Training.
We guarantee IMPACT will impact and improve pediatric asthma care in your office.
The IMPACT program will offer:
- Resources specific for your practice to diagnose and manage children with asthma
- Fun, innovative and effective CME video case simulation sessions with pediatric asthma and educational experts for your office to acquire the most up-to-date information on pediatric asthma (including the new National Asthma Guidelines)
- On-going support for pediatric asthma management to include follow-up educational sessions, direct access to pediatric lung specialists at Children’s Hospital and access to on-line library resources
- Opportunities for 1-2 day on-site training at the Children’s Hospital by the Asthma team (Mini-Asthma residency) to immerse you and your staff in pediatric asthma care
- Deeper understanding of and access to tools specific for your office system to improve asthma care
- Access to other Children’s Hospital programs to include hospital treatment pathways in pediatric asthma and tobacco cessation
We will be conducting initial “focus groups” to understand current practice, barriers to asthma care and optimal approaches to CME and follow-up education. Please contact Gloria Nussbaum, RN, MSN at 303-724-0335 to set up a luncheon in your office for this brief session. Thank You!
Parental Smoking and Childhood Asthma: What You Can Do To Clear The Air
Major Conclusions from the US Surgeon General’s 2006 Report: “The Health Consequence of Involuntary Exposure to Tobacco Smoke”:
- “Secondhand smoke (SHS) causes premature death and disease in children and adults who do not smoke.”
- “There is no risk-free level of exposure to SHS.”
- “Children exposed to SHS are at an increased risk for sudden infant death syndrome, acute respiratory infections, ear problems, and more severe asthma. Smoking by parents causes respiratory symptoms and slows lung growth in their children.”
Other Key Points from this Report:
- SHS exposure is greater in persons with lower incomes. So, minority families are more at risk than the general population to the extent they are poor.
- The home is now the major source of SHS exposure for children. Workplace and public smoking bans have lead to reduced SHS exposures, but these reductions are much greater in adults than children. Biomarker studies suggest that children now have, on average, double the exposure of adults.
- Maternal smoking during pregnancy causes persistent adverse effects on lung function across childhood.
- Postnatal exposures to SHS cause increased respiratory symptoms (e.g., cough, wheeze, breathlessness), increased incidence of wheezing illnesses, increased chance of ever having asthma, and lower level of lung function during childhood. Evidence is suggestive that most of these adverse effects persist into adult years, even among children who themselves never smoke.
- Childhood SHS exposure appears to increase the risks of cancer during childhood and later in life.
Other Relevant Points:
- Once a child has developed asthma, more than 20% of all child asthma attacks are triggered by tobacco smoke in the children’s homes.
- Despite this causal connection between parental smoking and asthma exacerbation, children with asthma are as likely to live in a home with smokers as healthy children.
- Although some “harm reduction” strategies (e.g., always smoking outside) can reduce the risk of parental smoking to children, even the best of these strategies does not remove all smoke (and hence risk to children) from the home. As such, helping parents quit smoking is the best way to improve the health of their children.
- There are brief and effective steps you can take in your practice to reduce asthma incidence, morbidity and mortality.
Are you doing all you can to clear the air around your patients and safeguard their health?
You can make a huge difference. Brief (≤ 3 minute), routine, and systematic inquiry and counseling about personal smoking and SHS exposure by health care professionals are clinically effective and extremely cost-efficient interventions. For example, following the “5A’s” (Ask, Advise, Assess, Assist, Arrange) with tobacco smokers triples cessation rates. These procedures work best when they are built into the flow of your clinic operations (e.g., personal smoking and SHS exposure recorded every visit as a “vital sign;” the required resources to advise, motivate, and assist patients to change are easy for clinicians to access).
Our question to you is, “Are you doing all you can to clear the air around your patients and maximize their chances of optimal health as a child and on into their adult years?” If you think you are, are you willing to have us visit your practice and learn from your success? If you think you are not, may we provide a free consultation to you about ways you might implement brief, evidence-based tobacco control strategies in your practice?
With support through our local EPA office, a team comprised of practice change specialists from National Jewish, TCH and UDCHSC, will come to your clinic at a time convenient to you and conduct a brief (2-4 day) card study of your current tobacco control practices, getting information from clinicians and patients. We then will share the results of this card study with you, and based on your thoughts and wishes, discuss options that you might want to consider to improve what you are doing. For more information about this project, please feel free to contact Fred Wamboldt, MD, at 303-398-1827 or wamboldtf@njc.org.
Help from CIIS in Reminding Families that their Child Needs Immunizations
Recall of patients who have missed immunizations is a “best practice” to improve immunization rates. CIIS automatically identifies children in a designated age range who are not current on recommended immunizations and generates an electronic file that is used to create labels for recall notices. CIIS immunization coordinators are available to train and assist your office staff in using this CIIS function. CIIS can also help design and create mailings for your practice to send out.
If your office needs additional information about participating in CIIS or about using CIIS recall please contact Kellyn Pearson at 303-724-1075, kellyn.pearson@uchsc.edu. An immunization coordinator will contact you to work with your office to implement CIIS and recall.
Spanish Interpretation Training for Pediatric Practices
CCHAP offers a convenient, time-efficient, cost-efficient medical Spanish interpretation training program for pediatric office staff and providers. It is provided as a telephone conference, during practice office hours at lunch time.
Training in medical Spanish interpretation includes:
Medical (pediatric) terminology
Subtle differences in the two languages in word selection and grammar
Culturally appropriate communication skills
Professionalism and etiquette of interpretation
Confidentiality and HIPPA issues
Who: This program is for people in the practice who already speak Spanish and English
How: The sessions will be conducted via telephone, using handout materials and the Internet, and
will also include role-playing.
When: Wednesdays from 12:15 to 1 pm. The next session will begin as soon enough people
are interested in attending.
How long: 45 minute sessions weekly for 6 weeks
Registration: Email the information below to ilssoto@aol.com.
Name of student:
Job title:
Pediatric practice name:
Work phone number:
Home phone number:
Is your first language English or Spanish?
If Spanish is your second language, how long have you been speaking it?
What time is your usual lunch hour?
What is your goal in enrolling in this class?
Price: $20 per session. After your registration and start date is confirmed, please send a
check for $120, payable to International Language Services, 12572 West Brandt Place,
Littleton CO 80127.
An assessment of each individual’s skill level will be done during a 5-10 minute phone call prior to first telephone conference/class. Maria will contact you to schedule this initial individual telephone call upon receipt of your registration email. A certificate of completion will be given after completion of all 6 sessions. The faculty is Maria Soto, a certified Spanish interpreter and trainer with International Language Services.
Contents:
Physician Guidelines and Tool Kit for Cross-cultural Health Care
Cross-cultural Health Care Question of the Month
Care Coordination For Children with Special Health Care Needs
Handouts to Promote the Medical Home Concept (Including Spanish)
Improving Pediatric Asthma Care Training
How to Get Medicaid and CHP+ Children in for Immunizations
Spanish Interpretation Training for Pediatric Practices
CCHAP Home > Newsletter Articles > Newsletter Eight, June 2007





