A classic interpersonal strategy for helping patients at a moment of distress -- when they might mostly need, and you might offer, the opportunity to be heard.

A history-taking method for eliciting and understanding your patient's (or their family's) health beliefs

This is a brief guide that emphasizes a patient-based approach to working with patients from various cultural groups. It can be used with any patient, and certainly complements other kinds of resources that provide you with general information about "typical" cultural groups and their common values, beliefs and behavior patterns. Developed by Harvard Medical School's Culturally Competent Care Education Committee. http://medweb.med.harvard.edu/cccec/teaching/primer/index.htm